Returns & Exchanges
At Jaya Grocer, we are committed to providing you with the freshest produce and highest quality groceries. If you receive a product that is damaged or unsatisfactory, we offer a straightforward return and exchange process to ensure your peace of mind.
Report the Issue
Contact our customer support team within 24 hours of receiving your order for perishable items, or within 7 days for non-perishable goods.
Provide Proof
Submit a clear photograph of the item in question along with your original order number and receipt to help us verify the condition.
Item Verification
Our quality control team will review your request and confirm if the product is eligible for a return based on our freshness standards.
Refund or Replacement
Once approved, you may choose between a direct replacement of the item or a refund credited back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing